Frequently Asked Questions
Do I have to be home when you arrive?
~ No, you are welcome to be there but you do not need to be.
Does my dog have to be kept in the house on the day you are coming?
~ We love dogs and enjoy interacting with those that are friendly and playful BUT if your dog is fearful or aggressive we ask that he/she be kept indoors during our visits.
Do I have to supply or tie the bag in the bucket?
~ No, we will look after supplying and tying the bucket liner. We just ask that you don't overfill the bucket as we need to be able to tie up the compostable bag inside.
What is a residential bucket service?
~ We pick up the contents of the bucket curbside once per week on a designated day. On those rare occasions that you forget to put it out for us,
~ No, you are welcome to be there but you do not need to be.
Does my dog have to be kept in the house on the day you are coming?
~ We love dogs and enjoy interacting with those that are friendly and playful BUT if your dog is fearful or aggressive we ask that he/she be kept indoors during our visits.
Do I have to supply or tie the bag in the bucket?
~ No, we will look after supplying and tying the bucket liner. We just ask that you don't overfill the bucket as we need to be able to tie up the compostable bag inside.
What is a residential bucket service?
~ We pick up the contents of the bucket curbside once per week on a designated day. On those rare occasions that you forget to put it out for us,
If it's not out at the curb and we know where you keep it we will go and get your bucket if we have the time. Please remember to put your bucket out in front of your address in an obvious spot for us to pick it up.
What is a kennel bucket service?
~ Kennel buckets are a little larger and are guaranteed pick up, even if there is snowfall. The only time we don't pick up a Kennel bucket is if the roads are not safe to travel, it is a statutory holiday or there is some other unforeseen circumstance preventing us from getting to you.
Do you have a kitty litter service?
~ Yes and No. We offer a kitty litter bucket service but will not take clay nor clumping nor magic nor silicone nor sand litters. The ONLY type of kitty litter we can take/process is either paper (such as yesterday's news), corn or wood pellet.
Do you look after kitty litter pans?
~ Yes, but are seldom available for this service. There is a substantial charge for the handling of your kitty litter pans.
Can I mix kitty litter and dog poop together in the same bucket?
~ No. Kitty litter is not water soluble and contains more serious pathogens than dog waste. It must be handled differently than
dog waste. We take our green earth friendly philosophy very seriously.
How does billing work?
~ We bill on an equal monthly basis, the invoice is delivered to your email on the 1st of each month and your payment is due by the 25th of the month. Once payment is received by us your service is provided for the following month. Billing should be simple, predictable and easy to understand - that is why we use the equal-pay method. eg. bill arrives February 1, paid on or before February 25, now that you have paid we will go ahead and provide your services for March.
Automatic payments are easier for me, can I be set up this way?
~ Yes, there are two ways this can be done. You can provide us with your credit card information and we can debit it monthly or if you bank with a Credit Union you can set up scheduled bill payments.
If I prepay will I get a discount?
~ Yes, for 6 or 12 month subscriptions or for greater savings ask for a "Lump Sum" plan.
If I forget to pay my bill, is there interest charges?
~ Yes. Interest is charged on late payments. Payments are due by the 25th of each month for the following month's service. Since residential services must be pre-paid your services will be interrupted if no payment is made by the 1st of the month. If you are a corporate account carrying a balance, there is no interest but rather a set fee added if no payment is made onto your account each month.
How much notice do I have to give to suspend or cancel service?
~ One week's notice is all we require.
If I have more than one dog what do you charge?
~ For Round-Up customers we charge an additional $1.25 per extra dog each week. For bucket customers as long as the bucket is no more than 2/3-filled it does not matter how many dogs you have.
I have a Chihuahua, do I need a weekly service?
~ For Round-Up service the answer is yes, it would still be a weekly service. For a bucket service we would recommend a bi-weekly curbside pick up, it's all you will need.
I have a Round-Up service, but have a bucket here too. Will I be charged if I use the bucket?
~ No, the bucket is provided to you for your convenience, it is great to have if you need to scoop between our visits and there is no charge for using it for dog turds only UNLESS there is more poop than there should be. Dog-walk bags are not to be disposed of in the bucket. We ask that you empty your bags into the bucket and dispose of the plastic bags with your household garbage. If you use your bucket for disposal of dog-walk bags or any other garbage we will not take the contents, but you will be charged for our visit. If you bury bags or garbage in the bucket that makes it back to our facility a substantial fine will be levied on your account to cover the additional costs for sorting.
Can I put newspaper or pee-pads in the bucket?
~ For dog buckets we accept newspaper, but not pee pads as they are not compostable and they, like dog-walk bags plug up our machinery. If you will be using newspaper and/or compostable (NOT BIODEGRADABLE) pee-pads we can provide you with one of our special plastic-like compostable bags in addition to your bucket, this type of waste must be processed separately from the other waste materials we collect.
Can I put kitty litter or other pet waste in the dog bucket?
~ NO. Dog waste and other types of pet waste are not treated the same when it comes to processing. We do offer buckets for cats and take bags of shavings as well. If you have several different types of pets in your family we have combination plans to save you money.
Can I put my doggy bag's into the bucket?
~ NO. To many people were using bags that were not flushable. The digester system cannot break down compostable doggy bags fast enough and cannot break down plastic at all. Plastics and biodegradable bags are not environmentally friendly and damage the systems we use. We used to take them but people continued to use the wrong bags and we had no choice but to refuse dog walk bags.
What is a kennel bucket service?
~ Kennel buckets are a little larger and are guaranteed pick up, even if there is snowfall. The only time we don't pick up a Kennel bucket is if the roads are not safe to travel, it is a statutory holiday or there is some other unforeseen circumstance preventing us from getting to you.
Do you have a kitty litter service?
~ Yes and No. We offer a kitty litter bucket service but will not take clay nor clumping nor magic nor silicone nor sand litters. The ONLY type of kitty litter we can take/process is either paper (such as yesterday's news), corn or wood pellet.
Do you look after kitty litter pans?
~ Yes, but are seldom available for this service. There is a substantial charge for the handling of your kitty litter pans.
Can I mix kitty litter and dog poop together in the same bucket?
~ No. Kitty litter is not water soluble and contains more serious pathogens than dog waste. It must be handled differently than
dog waste. We take our green earth friendly philosophy very seriously.
How does billing work?
~ We bill on an equal monthly basis, the invoice is delivered to your email on the 1st of each month and your payment is due by the 25th of the month. Once payment is received by us your service is provided for the following month. Billing should be simple, predictable and easy to understand - that is why we use the equal-pay method. eg. bill arrives February 1, paid on or before February 25, now that you have paid we will go ahead and provide your services for March.
Automatic payments are easier for me, can I be set up this way?
~ Yes, there are two ways this can be done. You can provide us with your credit card information and we can debit it monthly or if you bank with a Credit Union you can set up scheduled bill payments.
If I prepay will I get a discount?
~ Yes, for 6 or 12 month subscriptions or for greater savings ask for a "Lump Sum" plan.
If I forget to pay my bill, is there interest charges?
~ Yes. Interest is charged on late payments. Payments are due by the 25th of each month for the following month's service. Since residential services must be pre-paid your services will be interrupted if no payment is made by the 1st of the month. If you are a corporate account carrying a balance, there is no interest but rather a set fee added if no payment is made onto your account each month.
How much notice do I have to give to suspend or cancel service?
~ One week's notice is all we require.
If I have more than one dog what do you charge?
~ For Round-Up customers we charge an additional $1.25 per extra dog each week. For bucket customers as long as the bucket is no more than 2/3-filled it does not matter how many dogs you have.
I have a Chihuahua, do I need a weekly service?
~ For Round-Up service the answer is yes, it would still be a weekly service. For a bucket service we would recommend a bi-weekly curbside pick up, it's all you will need.
I have a Round-Up service, but have a bucket here too. Will I be charged if I use the bucket?
~ No, the bucket is provided to you for your convenience, it is great to have if you need to scoop between our visits and there is no charge for using it for dog turds only UNLESS there is more poop than there should be. Dog-walk bags are not to be disposed of in the bucket. We ask that you empty your bags into the bucket and dispose of the plastic bags with your household garbage. If you use your bucket for disposal of dog-walk bags or any other garbage we will not take the contents, but you will be charged for our visit. If you bury bags or garbage in the bucket that makes it back to our facility a substantial fine will be levied on your account to cover the additional costs for sorting.
Can I put newspaper or pee-pads in the bucket?
~ For dog buckets we accept newspaper, but not pee pads as they are not compostable and they, like dog-walk bags plug up our machinery. If you will be using newspaper and/or compostable (NOT BIODEGRADABLE) pee-pads we can provide you with one of our special plastic-like compostable bags in addition to your bucket, this type of waste must be processed separately from the other waste materials we collect.
Can I put kitty litter or other pet waste in the dog bucket?
~ NO. Dog waste and other types of pet waste are not treated the same when it comes to processing. We do offer buckets for cats and take bags of shavings as well. If you have several different types of pets in your family we have combination plans to save you money.
Can I put my doggy bag's into the bucket?
~ NO. To many people were using bags that were not flushable. The digester system cannot break down compostable doggy bags fast enough and cannot break down plastic at all. Plastics and biodegradable bags are not environmentally friendly and damage the systems we use. We used to take them but people continued to use the wrong bags and we had no choice but to refuse dog walk bags.
What's the difference between compostable and biodegradable bags?
Compostable bags are made of organic ingredients and will break down into soil whereas biodegradable bags are made up of
plastics that break down into smaller and smaller particles of plastic which add to earth's pollution.
Compostable bags are made of organic ingredients and will break down into soil whereas biodegradable bags are made up of
plastics that break down into smaller and smaller particles of plastic which add to earth's pollution.
I am a senior, will I get a discount?
~ Yes, we offer discounts to our Seniors, anyone with a service dog, and the disabled, as we believe in the power of the Human-Animal Bond!
What areas do you provide service in?
~ We serve all areas of the Fraser Valley including Abbotsford, Mission, Langley, Maple Ridge, Agassiz, Harrison, Chilliwack, Cultus Lake and all areas in between.
What do you do with the waste you collect?
~ We dispose of the pet waste we collect by environmentally friendly means such as utilizing the sewage treatment plant, composting to generate soil for ornamental plants or sod farming and anaerobic digestion and the capturing of renewable natural gas. We uphold the city bylaws, prevent the needless accumulation of millions and millions of plastic bags filled with pet waste that find their way to our land fills each year by our exclusive use of compostable bucket liners and help to prevent the spread of disease and parasitic infections. Turd Wranglers is a green company and we strive to do the best thing for the environment when it comes to the treatment and disposal of the materials we collect. We are big into research and development and are always looking for new and better innovations when it comes to what cannot be processed in this manner (such as certain forms of kitty litter), that is why even our bucket liners are compostable!
Do you offer pet sitting, walking or grooming?
~ No, we are strictly a waste removal company.
Do you add tariffs or surcharges, like fuel surcharges on top of your advertised prices?
~ Not unless you have a larger than usual back yard or are outside the scope of our service area, have a rock area or we find dog-walk bags or garbage in any of your buckets. ALSO If we discover you have more dogs than you signed up for there are additional charges levied. There's no fooling a Wrangler, we can tell how many dogs by the number of poops in your yard and if we are picking up the expected number of turds and you also have a bucket full you can expect to pay for both services. There are no surprises. We like to keep things simple and honest, and hope that our customers will be honest and up front with us as well. We will let you know exactly what you will be paying upfront.
Is there tax added onto your service charges?
~ Yes our services are GST applicable but not PST applicable. The GST charges are shown on your invoice along with our GST number.
Will my Turd Wrangler scoop my yard on rainy days?
~ Yes, rain, hail or sunshine we scoop in all weather. The only time we can't scoop if if there is significant new snow coverage, during natural disasters or severe weather advisory when it would be dangerous for our Wranglers to be out in the elements.
Will the Turd Wrangler feed treats to my dog?
~ No, we never feed anything to your pets without your permission.
Will the Turd Wrangler alert me to potential problems with my pets?
~ Yes, if we observe strange behavior or indications of health problems evident in the stools we will leave you a note card. We will even let you know if we find that your gates were not secured or there were doors left opened when we visited. Will will call you in any emergency situation.
Do you work on holidays?
~ No, our Wranglers do not work on Statutory Holidays with the exception of New Year's Day. If your regularly scheduled service day falls on a holiday, just remember that we will be working twice as hard to pick up twice the "load" the following week so we do charge for these days. If your Wrangler will need New Year's day off they will contact you by e-mail to let you know which day (just before or after January 1st) your service will be done in place of New Year's day. After all, we don't want to miss two weeks in a row, and we're sure you wouldn't want that either!
Do you work in all weather?
~ Yes, our Wranglers will work rain or shine with the exception of dangerous weather conditions like poor roads due to snow and ice, or severe weather warnings that could affect the safety of our Wranglers. If the roads are not safe, or there is a fresh snow-fall covering the turds we cannot scoop. We will pick up buckets for customers subscribing to our bucket service (unless snow has fallen the majority of the week hiding all the turds so that you could not scoop the day before or most days.) If your regularly scheduled service day falls on these dangerous road days or snow days we will pick up on the next week's scheduled day or "catch up" on the next service date that the weather conditions subside.
Do you still bill us for missed service days due to holidays, weather or other unforeseen circumstances?
~ Yes, our Wranglers will have to work doubly hard and take on much more volume of turds when services resume. Our Wranglers work their butts off in these circumstances to get the then much bigger and heavier job all cleaned up. This is why we bill for each week even when we are forced to miss one due to reasons beyond our control and the service days listed that we are closed for holidays. We do not credit for these missed days.
Will the Turd Wrangler scoop my yard if I water the lawn?
~ We only ask that you refrain from watering the lawn the evening before and the day of our scheduled weekly service. If you have an automated sprinkler system please ensure it is not set to come on during these times. Thank you for your cooperation!
Do you offer service in Vancouver, Surrey, Richmond or Coquitlam?
~ No, for service in these area's contact Scooby's Dog Waste Removal Service. www.WeScoopPoop.ca email: info@WeScoopPoop.ca
~ Yes, we offer discounts to our Seniors, anyone with a service dog, and the disabled, as we believe in the power of the Human-Animal Bond!
What areas do you provide service in?
~ We serve all areas of the Fraser Valley including Abbotsford, Mission, Langley, Maple Ridge, Agassiz, Harrison, Chilliwack, Cultus Lake and all areas in between.
What do you do with the waste you collect?
~ We dispose of the pet waste we collect by environmentally friendly means such as utilizing the sewage treatment plant, composting to generate soil for ornamental plants or sod farming and anaerobic digestion and the capturing of renewable natural gas. We uphold the city bylaws, prevent the needless accumulation of millions and millions of plastic bags filled with pet waste that find their way to our land fills each year by our exclusive use of compostable bucket liners and help to prevent the spread of disease and parasitic infections. Turd Wranglers is a green company and we strive to do the best thing for the environment when it comes to the treatment and disposal of the materials we collect. We are big into research and development and are always looking for new and better innovations when it comes to what cannot be processed in this manner (such as certain forms of kitty litter), that is why even our bucket liners are compostable!
Do you offer pet sitting, walking or grooming?
~ No, we are strictly a waste removal company.
Do you add tariffs or surcharges, like fuel surcharges on top of your advertised prices?
~ Not unless you have a larger than usual back yard or are outside the scope of our service area, have a rock area or we find dog-walk bags or garbage in any of your buckets. ALSO If we discover you have more dogs than you signed up for there are additional charges levied. There's no fooling a Wrangler, we can tell how many dogs by the number of poops in your yard and if we are picking up the expected number of turds and you also have a bucket full you can expect to pay for both services. There are no surprises. We like to keep things simple and honest, and hope that our customers will be honest and up front with us as well. We will let you know exactly what you will be paying upfront.
Is there tax added onto your service charges?
~ Yes our services are GST applicable but not PST applicable. The GST charges are shown on your invoice along with our GST number.
Will my Turd Wrangler scoop my yard on rainy days?
~ Yes, rain, hail or sunshine we scoop in all weather. The only time we can't scoop if if there is significant new snow coverage, during natural disasters or severe weather advisory when it would be dangerous for our Wranglers to be out in the elements.
Will the Turd Wrangler feed treats to my dog?
~ No, we never feed anything to your pets without your permission.
Will the Turd Wrangler alert me to potential problems with my pets?
~ Yes, if we observe strange behavior or indications of health problems evident in the stools we will leave you a note card. We will even let you know if we find that your gates were not secured or there were doors left opened when we visited. Will will call you in any emergency situation.
Do you work on holidays?
~ No, our Wranglers do not work on Statutory Holidays with the exception of New Year's Day. If your regularly scheduled service day falls on a holiday, just remember that we will be working twice as hard to pick up twice the "load" the following week so we do charge for these days. If your Wrangler will need New Year's day off they will contact you by e-mail to let you know which day (just before or after January 1st) your service will be done in place of New Year's day. After all, we don't want to miss two weeks in a row, and we're sure you wouldn't want that either!
Do you work in all weather?
~ Yes, our Wranglers will work rain or shine with the exception of dangerous weather conditions like poor roads due to snow and ice, or severe weather warnings that could affect the safety of our Wranglers. If the roads are not safe, or there is a fresh snow-fall covering the turds we cannot scoop. We will pick up buckets for customers subscribing to our bucket service (unless snow has fallen the majority of the week hiding all the turds so that you could not scoop the day before or most days.) If your regularly scheduled service day falls on these dangerous road days or snow days we will pick up on the next week's scheduled day or "catch up" on the next service date that the weather conditions subside.
Do you still bill us for missed service days due to holidays, weather or other unforeseen circumstances?
~ Yes, our Wranglers will have to work doubly hard and take on much more volume of turds when services resume. Our Wranglers work their butts off in these circumstances to get the then much bigger and heavier job all cleaned up. This is why we bill for each week even when we are forced to miss one due to reasons beyond our control and the service days listed that we are closed for holidays. We do not credit for these missed days.
Will the Turd Wrangler scoop my yard if I water the lawn?
~ We only ask that you refrain from watering the lawn the evening before and the day of our scheduled weekly service. If you have an automated sprinkler system please ensure it is not set to come on during these times. Thank you for your cooperation!
Do you offer service in Vancouver, Surrey, Richmond or Coquitlam?
~ No, for service in these area's contact Scooby's Dog Waste Removal Service. www.WeScoopPoop.ca email: info@WeScoopPoop.ca
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